Hi! This page explains how Stamplo keeps your letters and info safe 🛡️
💌 What We Collect
Your first name
Your birthday (we use this to make sure you're the right age — we never show it to other kids)
Your country
Your letters (kept safely and privately)
Your avatar and hobbies
🛡️ How We Keep You Safe
Your letters are locked and protected (encrypted), and only you and your grown-ups can read them
Your grown-ups see every letter you send and receive
If a letter worries you, you can report it and we will help
If a letter breaks the rules, it doesn't get sent
Your grown-ups prove they are adults to keep Stamplo safe. You never have to do this.
If you join through a school, club, or organisation, you will only see other kids from that group.
🚫 What We Don't Do
We don't track you or show ads
We don't sell your data
We don't let people message you without parent approval
🎯 Your Choices
Pick your own avatar and hobbies
Choose if you want to send or receive pictures (with parent help)
Ask your grown-up to delete your account if you ever want to leave
⏳ How Long We Keep Things
We keep your letters for up to 12 months. After that, they are automatically deleted. When your account is deleted, your letters are deleted too.
For Parents
This section is for the adults. It explains your rights under applicable children's privacy laws, including COPPA (US) and the UK Children's Code.
What we collect from your child
First name — shown to their pen pals and in Friend Finder
Date of birth — used to calculate and display your child's age to pen pals and in Friend Finder; the exact date of birth is never shown to other children
Country — shown as a flag in Friend Finder and on their profile
Avatar — a character image chosen by the child with your help
Hobbies — optional interests chosen by your child from a curated list, shown in Friend Finder
Letters — stored encrypted; visible only to the child, their pen pal, and both families' parents
Login PIN — used only to authenticate your child on shared devices; never shared
How it is used
Child data is used solely to operate the pen pal service — to create their profile, match them with appropriate pen pals, facilitate letter exchange, and keep the platform safe. It is never used for advertising or profiling.
Third-party sharing
We do not share your child's data with third parties for advertising or commercial purposes. Data is shared only with infrastructure providers (hosting, email delivery) operating under strict Data Processing Agreements. Your identity verification is handled by Didit Ltd (Spain, EU); Stamplo receives only a pass/fail status — no documents or biometrics are stored by us.
Your rights
Review — you can view all data held about your child at any time from your parent dashboard
Correct — you can update your child's name, avatar, hobbies, and other details from your child management page
Delete — you can delete your child's account and all associated data from their management page on your parent dashboard. Letters are deleted immediately; audit records are retained for the minimum period required by law
Withdraw consent — you can withdraw consent and close your family account at any time
To exercise any of these rights or to ask questions, contact us at support@stamplo.kids.
